We are committed to providing you with the best intimate care products and exceptional customer service. If for any reason you’re not satisfied with your purchase, we offer a flexible refund and cancellation policy.
Returns and Refunds
– You can return any unopened and unused product within 30 days of delivery for a full refund.
– To initiate a return, please contact our customer service team via email or phone and provide your order number and reason for return.
– Once we receive the returned product, we’ll process your refund within 5-7 business days.
– Refunds will be issued in the original form of payment.
Cancellations
– If you need to cancel an order, please contact our customer service team as soon as possible.
– We’ll do our best to accommodate cancellation requests, but please note that we may not be able to cancel an order once it’s been processed or shipped.
Damaged or Defective Products
– If you receive a damaged or defective product, please contact our customer service team within 7 days of delivery.
– We’ll provide a replacement product or a full refund, whichever you prefer.
International Returns
– For international returns, please note that you’ll be responsible for return shipping costs.
– We recommend using a trackable shipping method to ensure the safe return of your product.
Exceptions
– We do not accept returns or exchanges on opened or used products, unless they’re damaged or defective.
– We reserve the right to refuse any return or exchange that doesn’t meet our policy requirements.
Governing Laws and Jurisdictions
– This refund and cancellation policy shall be governed by and construed in accordance with the laws of South Africa.
– Any disputes arising out of or related to this policy shall be resolved through binding arbitration in accordance with the rules of South Africa, as amended from time to time.
– The language of the arbitration shall be English.
Contact Us
If you have any questions or concerns about our refund and cancellation policy, please don’t hesitate to contact us:
Email: support@opvital.co.za
Last Updated
This refund and cancellation policy was last updated on 03 March 2025. We reserve the right to modify or update this policy at any time, without prior notice.
